It's All About (The) HOW TO RESPOND TO NEGATIVE ONLINE REVIEWS | 2 CRITICAL REPUTATION MANAGEMENT TIPS

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As a business, when you're online, everyone isn't gonna love what you're doing.

Eventually you're going to get a negative review and reputation management is key.

Hey everyone, I'm Neil Patel, and today I'm gonna share with you on how you should deal with negative reviews.

The first thing you need to know about online marketing, is when someone leaves a negative review, you should respond.

If they say, let's say they don't like your service that you're providing, you should explain why your service is great and what you're gonna do to fix it.

Or, if they're completely wrong, you should respond on, "Hey, I appreciate the feedback, "and here's what we're gonna do to improve the experience "for you next time.

"And here's why we think we actually have a decent service "or product, or offering."

But you're not gonna please everyone when you're in reputation repair mode.

And when you respond to these people, make sure you do it in a positive way. Don't just say, "No, you're wrong, "and you don't know what you're talking about."

It has to be positive, such as, "I appreciate your feedback, and here's why I disagree, "or here's what we're gonna do to fix."

And second, and this is really the last one to avoid a bad reputation.
Improve your business.

Even if you don't feel you're right, just try to improve.

Take people's feedback to heart, and try to make your business better.

The more you try to please other people, eventually you'll get less and less negative reviews.

And sure, you may not have a perfect rating, but you could be 4.5 or 4.7 stars out of five.

And that's good enough. No one is perfect over time. Eventually you're going to get a negative review.

as a business when you're online
everyone isn't gonna love what you're
doing
eventually you're gonna get a negative
review hi everyone i'm neil patel and
today i'm gonna share with you on how
you should deal with negative reviews
the first thing you need to know is when
someone leaves a negative review you
should respond if they say let's say
they don't like your service that you're
providing you should explain why your
self versus great and what you're gonna
do to fix it or if they're completely
wrong you should respond on hey I
appreciate the feedback and here's what
we're going to do to improve the
experience for you next time and here's
why we think we actually have a decent
service or product or offering right but
you're not gonna please everyone and
when you respond to these people make
sure you do it in a positive way don't
just say no you're wrong and you don't
know what you're talking about
it has to be positive such as I
appreciate your feedback and here's why
I disagree or here's what we're gonna do
to fix and second and this is really the
last one improve your business even if
you don't feel you're right just try to
improve take people's feedback to heart
and try to make your business better the
more you try to please other people
eventually you'll get less and less
negative reviews and yeah you may not
have a perfect rating but you could be
four point five or four point seven
stars out of five and that's good enough
no one is perfect over time a Vinci
you're gonna get a negative review