AMD might just save us all... - Radeon VII gent Janice SPEAKS - The WAN Show Jan 11 2019 #Helpful Post

AMD might just save us all... - Radeon VII

gent Janice SPEAKS - The WAN Show Jan 11 2019 #Helpful Post

d theoretically we should be live now

so this is Wow

this is a first also those headphones

are making the sound of my voice so

we're gonna put those away

guess who is co-hosting the when show

today well you don't have to guess who's

right here so we are going to have a

pretty different LAN show today for a

couple of reasons number one is that we

have actually covered the vast majority

of the tech hardware news that has gone

on this week over on tech linked or

online as tech tips or just on you know

Twitter or YouTube stories because

really it's been all about CES but

something that we haven't touched on is

something that you guys have been asking

for a lot and an up it's an update on

secret shopper so as a lot of you will

remember it ended up being an incredibly

popular series for us with each episode

getting well over a million views agent

Janice who is that's okay and you're

gonna have to help the audience out here

is that your real name absolutely are

you actually from accounting yeah it's

not a joke so you do you know that

that's a meme I do what a real Janice

from accounting yes there's the real

Janice from accounting so so Janice for

those of you who didn't see it Secret

shopped six different system integrators

as someone who's not necessarily you

know a hardcore gamer or hardcore tech

enthusiast and honestly got either

treated really well or treated downright

rudely so you guys have kind of asked

for an opportunity to talk to her about

how the whole thing went so we're gonna

talk about that I'm gonna go through

some random floatplane stuff because

Luke's not here to do it and you guys

you know you're not gonna get through an

entire way and show without some flow

playing stuff and then I might actually

bring Dennis on to talk about some

highlights from CES cuz we were down

there together and he's the only other

one who for whatever reason I don't know

why either of us are here

who decided to come in to work today so

let's go ahead and roll the intro and

let's get right into it

all right so so first of all this is

your first time on land show you know

everything is live I'm edited uncensored

so I just want to make sure that I lay

down some ground rules here I need you

to keep your extremely foul potty mouth

off of the land show do you think you

could handle that I'm just giving Janice

a hard time she's like if anything very

very sort of like yeah so first of all I

want you to kind of I want you to kind

of share with the audience what was your

initial thought when you were told okay

you're gonna be are you're gonna be our

secret shopper you're gonna go buy what

was it I think it was thousand-dollar

thousand US dollar right the difference

between our two answers accounting so

fifteen hundred US dollars per system

and you were told okay go buy six gaming

systems yeah I was very intimidated

because I know nothing next to nothing

about computers let alone gaming rigs

and talking on the phone is not my

favorite thing to do so a live show

where you talk about the experience is

even better right absolutely yeah at

least those videos yeah I don't know I I

was willing to help willing to give it a

try I thought it was a cool concept and

the feedback we got actually proved that

more so than I was even a anticipating

so cool

so that honestly is all of that is

actually exactly why we went with Janice

for this project because Janice isn't

stupid she just doesn't know anything

about pcs and I honestly think as people

who are immersed in this tech like

everyday it's so easy to forget that oh

wait hold on a second

so it's so easy for us to forget how

overwhelming all the like speeds and

feeds and spans numbers letters and how

if you're coming in as someone who

actually doesn't have a lot of context

for this stuff honestly in a lot of

cases it's not even as simple as like

well higher number better higher model

number better because you might get told

something like oh okay well this

processor is five gigahertz with six

cores and this one is 4.6 gigahertz with

8 cores and you'd go what would be your

reaction to that exactly and so the the

thing is is that like Ivan and I will

hear something like it's $1,500 and it

comes with a core i3 and maybe like and

that's not funny

that's not funny joke to anyone who

hasn't spent literally years keeping up

with this stuff so that was actually

exactly why we chose Janus for this

because do you feel like you learned a

lot I probably have forgotten some of

this stuff but what that first time I

was ordering the actual computers by the

by the last one I felt like okay I would

know like the very basics of what I'm

actually looking for for a gaming PC

yeah I guess we've got bes n here saying

Janus played her part very well that's

exactly because I have to play a part so

okay now not everything made it into the

finished videos did you end up watching

them by the way yeah you did watch the

finish videos okay was there this is

just before we kind of get into some of

the specific experiences but was there

anything that you felt like the finished

videos didn't capture about your

experience and you can feel free to pick

on individual brands like part of this

whole thing has been about making it a

really open experience for everyone

watching right well to be honest that

was an entire day on the phone and by

the end Ivan would

tell me something about one of the

brands that we had called and I'd be

like which one was that the one with

this or that I had no idea he had it all

in the spreadsheet to keep track but

after you spend an hour plus on the

phone for each brand it's just kind of

blurred together and also I knew I

didn't have to keep track of it so okay

like let that slide

fair enough I mean I guess that's the

only way you can survive spending like

four hours on the bump of tech support

in one day well yeah the other thing

yeah I just I didn't keep track of those

things but the videos certainly didn't

show how tedious right you just be like

I don't know I think it was HP for tech

support

I was just sitting there with like are

they still there I don't know went and

go check my phone 50 minutes later oh

yeah they're still there okay and Dell

okay so we made fun of it a lot in the

videos but the thing with Dell where

they would just stop talking yeah you

don't know if they're checking something

or like how hard is it and the thing

that was craziest about that to me was

because for me I was going okay their

call center could be overseas or there

could be a bad connection or something

there could be some explanation for why

it's taking them a very long time to

reply but then when you were like going

back and forth having a conversation

there didn't appear to be any delay on

the line yeah no there is I think the

only technical problems we had I think

it showed in the first video is one of

the brands couldn't hear me properly but

I'm not even sure I believe that cuz I

just wanted to send an email instead

I've talked to me on the phone okay give

me a give me a highlight for the best

experience that you had in the pre-sales

side do you remember that sort of well

enough the highlight I remember I just

remember being is the end of the day the

last one we called was main gear yeah

and the sales person just went through

everything step by step they had it

visually on their website so I could

like read it as well as hear it I need

to see something in order to remember it

or process it and he was just very

patient and I just remember getting off

that call it wasn't 45 to an hour long

minutes long and it's like oh okay

I'm done and I actually learned

something about computers and I ordered

it and under 15 minutes it was very

relieving so now tell me what was the

worst experience that you had during the

ordering process I know whom I I know

who my pick is but I really would like

you to go first here I think the one

that stands out is cyber power just

because I felt like I was just dismiss

and kind of like well you have to at

least know what you're looking for to

buy something like well that's why I'm

calling asking so not just because we

didn't end up with anything but just

like emotionally it felt like it was

just very dismissive yeah no that was

really rude I actually wasn't gonna pick

them because with cyber power like their

policy is whatever and that's a stupid

policy and that's really rude but the

one that doesn't didn't work out or

something but the one that I really

didn't like though was the way that Dell

kept like not listening to you how many

how many times you thank you

how many times did you tell them you

wanted a desktop and here's the craziest

thing about it like you guys didn't

really get to experience some aspects of

this because you were watching the

heavily edited down version of this like

you guys watched an eighteen or twenty

five minute video or something like that

but Janis is called with Alienware alone

was 45 minutes an hour something like

that so you guys are watching this like

heavily condensed version of it and so

it's hard to get a feel for the time

spans that existed between the events

that took place and the crazy thing

about I'm looking for a gaming desktop

hmm okay so would you like a laptop no

no a desktop

right okay here's the laptop I've

selected for you that whole exchange

happened within a very short span of

time did it not I think so it's just one

part of the conversation so they were

basically just not listening at all and

then and then - like you could go okay

well like that the rep just you know

wasn't paying attention but if I recall

correctly weren't you talking to someone

else when they were when they kept

hearing you say I would not like an

extended warranty and they kept asking

you if you wanted one I think I talked I

don't know how many different people it

was but I got switched back a couple

times about the extended warranty and

then back to the same person or I don't

know who it was but asked multiple

multiple times that yeah that's true

that was frustrating all right so let's

move on to tech support what was your

what was your highlight for tech support

blur together a little bit and also I

was on the first call I was super

nervous because I've never touched the

inside of a computer and so I was just

nervous like I'm gonna be filmed doing

this brand new thing that I don't know

how to do guided by this company that I

don't know that I trust and people are

just gonna watch so well when you put it

that way so highlight for that to be

honest really well besides the end of

the day it's like okay we're done

okay what about a low-light um tech

support so this is when you're trying to

swap the RAM and you get everything from

them having sort of a pre-canned video

to them giving you kind of timestamps to

them having like sort of a really

unprofessional video and then to just

being told if you don't know how to do

it then you should probably get like you

know maybe a man is there a man in the

house to do it for you listen to the

vibe I got from that one but I don't

know maybe you felt really differently

about it

to be honest at the time that one didn't

bother me in the moment really like

looking back on it I realized wow that

was incredibly rude okay in the moment I

was just I don't know I just thought it

was kind of funny probably because I

wasn't an actual customer wanting actual

support right which makes a huge

difference if you're like you're you're

wasting your time you're right you know

trying really hard to get them to help

you right because like in the in the

context of a real world situation you've

probably already burned like an hour or

two hours of your time googling it or or

asking a friend or whatever else so

finally you've given up and you've gone

fine

and they basically tell you go google it

or ask a friend you're like yeah no one

likes an endless loop when they're

trying to get help with something

no and that's I think the other low

light besides realizing how much of a

low light that was I think it's HP at

the that was the last one we called and

it was just like this forever

never-ending loop of transferred or

being on hold for like 15 minutes

well someone goes and researches

something and it was just it took way

too long the craziest thing about that

is that wouldn't have had to take so

long if we had just let them do their

solution so it already would have taken

a long time it would have taken like 45

minutes if we had just let them send you

RAM but then that was such a stupid

solution we kind of wanted to give them

a chance to like they were just gonna

ship you on fire with the other they're

just gonna ship for a stick of RAM

without ever making any attempt to

diagnose that after spending 45 minutes

kicking her between us support Canadian

sales no Canadian support appears to

exist so whenever we tried to get

transferred though that we ended up on

US support again I think we talked to us

sales at some point or another I'm

pretty sure if there are four different

departments I think so

and so we had to kind of like prompt

them well hey you know what if they're

like oh yeah that's pretty common that's

the other thing is okay I got this stick

of RAM in the mail what do I do if I

have to call them again and go through

the whole thing again like I wouldn't

know how to put it in

anyway okay so one of the toughest

questions guys we're gonna we're gonna

queue up a little bit of Q&A; here so

floatplane viewers go ahead and drop

that in the chat I'm not sure how long

stuff stays it might kick it away so

maybe don't please try not to spam it

too hard but we want to I want to do a

little bit of Q&A; with Janice but first

I just have like kind of a huge question

for you so we're working on a new merch

item what do you think of these boxers

really important question let's see

they're pretty cool have you tried them

10 out of 10 would wear 4 out of 10

personally would not wear I want to know

your opinion I actually I actually quite

I actually quite liked them I think we

might make the the design print it a

little bit bigger like a little more

coarse so that the LT tees are bigger

the lines are bigger and there's fuel

and I think it's a little bit busy right

now

ya wouldn't notice the ltte actually

yeah just at first glance but the - tech

tips on the top is nice yep and so there

you go there you go where uh anyway

that's not actually what I wanted to ask

you yeah I'm just I'm just promoting our

merch no the real thing I wanted to ask

you was knowing this knowing that the

top-performing systems the ones from

iBUYPOWER and the ones from and from HP

so those two were the highest

performance so knowing that they

outperform the main gear by a

significant margin like double digits

they're not twice as fast but I think

they're about 20 to 30 percent faster in

in games okay so knowing that what would

you go back and buy like

honest-to-goodness as as a customer who

cares about the entire experience

because that's the thing as a customer

you will have more than just the

experience of owning the final product

do you do you value do you value those

other things or do you just want the

best thing for your dollar and you

put up with potentially a couple hours

on the phone with tech support to

resolve it hmm so I guess I feel like

vetoing HP just because but like I said

I don't like making phone calls and when

you expect to spend an hour on the phone

every time you have to phone them that

would deter me greatly

however if it's my computer or if I'm

giving it away hold that thought for one

second so it's interesting that you said

that so would you veto HP over Alienware

because Alienware took a long time to

solve your problem but they just took a

long time to solve your problem you

didn't get bounced around the same way

so I think HP only ended up taking about

another 15 minutes so it was like an

hour versus an hour 15 or something like

that don't don't quote me on the exact

numbers but did Alienware stand out in

your mind far less just because you

didn't have this this endless loop of

frustration and transfers apparently

yeah I'm not sure how it all plays into

what I would actually purchase yeah well

why don't we why don't we say this then

so I'll give you two scenarios scenario

number one our our mock sort of premise

is real so scenario number one is you're

buying a system for your brother you're

a super nice sister who has 1500 US

dollars to spend on a brother for some

reason Wow good on you by the way heck

yeah

which one do you buy okay making

decisions with so many things to

consider yeah

okay so first for my brother I would

definitely apparently he's an avid gamer

not for real but we're pretending yeah

sure so I think in the end because it's

a gift I would just like well

I went through the hard stuff for him

now I can give him this really good

computer so I would probably go for like

best bang for your buck really so you'd

go iBUYPOWER because okay the the

research the pre research essentially

that you have to do in order to get the

best thing and the but remembering

though that i buy power i think did

reasonably well on pre-sales and they

only really screwed things up on tech

support so if i'm giving this to my

brother who is an avid gamer you know so

you

I see so you would just go the best

hardware that fits inside the box that

it fits in for the money that you have

and if the RAM is broken or whatever you

just go well you know what I've kind of

done most of my job here here's a free

thing don't complain too hard if you

have to invest a couple hours into

making it work right to be honest I

would give it to him having no idea that

anything was wrong because I would not

think to start up the computer be

fortunate interesting nor would I know

how to check those things Ivan told me

how to check that okay I like that

okay okay so then question number two

now it's for you

actually no no I have a new question

question number two it's for your

parents so they are I'm making

assumptions here I'm making assumptions

forgive me I'm assuming they are less

tech-savvy than you is that fair I would

say nowadays they are my dad used to be

all up on computers in the 90s while ago

he didn't keep up so anyway yes as of

now they would probably greatly value

tech support although my dad hates being

on the phone even more than I do so

let's see

I would swallow the buy like presale

phone support just kind of like hey this

is what I'm doing to get something for

my parents so it come down to tech

support and I guess like

longevity sure just because then I don't

have to do this all kind of thing right

so that doesn't really help because we

tested them they're gaming PCs and

they're yes and we tested them for

gaming so I'm not sure which brand would

be the best for this scenario so I mean

we can kind of draw parallels between in

general we can draw parallels between

the gaming performance of the system and

its performance across a pretty wide

range of tasks actually so you know if

it's 20 to 30 percent faster for gaming

to get the iBUYPOWER or the HP compared

to the main gear then you can kind of

assume it'll be that similar let's just

let's just say that for the sake of

argument okay and is that the same for

like how long something lasts or we will

continue to be faster none of them

really none of them really stood out as

using very shoddy components it's a

little bit complicated so I would say

origin actually probably had I'm just

trying to remember who everyone even was

I think Origen probably had the highest

tier motherboard and power supply which

is generally something that affects the

longevity of a system more than other

things but origins spec was much lower

than both alien wares and main gears so

you kind of had those three performance

tiers you had iBUYPOWER and HP and then

way down from there for gaming anyway

you had your Alienware and your main

gear and then down from there you had

origin okay so taking everything into

consideration I did appreciate

main years tech support as well as

pre-sales and I it did feel like they

just cared enough about you to like not

even have any ounce of like you don't

feel I disqualified because you don't

know much about computers or I don't

know what you're talking about cool so

yeah so probably then and then would you

do the same thing

for yourself or would you have other

considerations I'm just I'm curious

that's my last clip last question for

now I'm just gonna go with probably the

same kind of like a bit of bang for your

buck but I want it to last long and then

not knowing much or since I work here I

would probably rely on some people

around here to help me out with tech

support but if I was completely on my

own

sure tech support would be important for

sure okay so here come the questions

from our floatplane peeps here's here's

one I just this one isn't first but I

just thought this was really good a

question for Janice after this

experience if you had to buy a computer

in real life and let's assume you didn't

work here like just normal

vanilla Janice not lmg equipped Janice

if you had to go buy a computer if you

had to buy a computer in real life would

you shop online again or would you go to

a store oh well as I was saying to eivin

before we started all the first phone

calls yeah I felt really nervous going

in because I when I did buy my laptop in

2008 my previous laptop yeah we've

upgraded her find everyone I did all my

research I actually knew a fair bit

about computers by the time I was

finished like hey what do I need and how

much does it cost for this thing and

like interesting it upgraded whatever as

I as you notice 10 years has done

something to my memory but so I would

yeah personally I would be online odd

research about computers in general and

then I would research about prices and

where to get things and how much

shipping costs included in that because

obviously that's a factor in the final

price if you're having to pay for

shipping as well so I probably wouldn't

call people if I don't have to it'd be

like an online experience got it okay

now that's really interesting because I

didn't even really think to

include as a separate section of this

sort of trying to shop on their sites

before resorting to a phone call as part

of the pre shopping experience is that

something that you did poke around at on

your own but that we just didn't include

in the video or did you have any

thoughts there I didn't have time nor

was allowed to see that before the video

just to make it fair across the board

sure so no that was not part of this

whole experience at all it was just like

make a cold call and ask for a gaming PC

for my brother with a budget so that was

yeah I've done that personally but it

was not part of this experience

interesting all right

see if I can get yeah I've got we've got

a lot of people actually talking about

getting phone anxiety and feeling

exactly the same way as you where they

wouldn't actually leave they wouldn't

actually want to call into anywhere no

in order to buy something I would go

into a store if I had just like a really

confusing question that I couldn't find

out online by myself then I would

probably just go into a store and ask a

salesperson pretend I'm looking at

something to buy oh this is a really

great question from Anthony J Campo over

on Flo plain um okay so after this

experience knowing how difficult it is

because I mean if you were buying a

computer for yourself another sort of

something you brought up is that it

wouldn't necessarily be a gaming

computer right so this this question is

great knowing how difficult it was to

extract useful information from PC

manufacturers be it through their

websites or be it through talking to

them directly on the phone would you

just say you know what forget it I'm

gonna buy Mac an answer honestly like

it's fine no one's gonna judge you

because even whatever you say I kind of

have a spiel that I'm gonna go into here

for a little while anyway so that was

the actual question that was the

question it's just

go and buy Mac would you it okay I'll

read you the exact word okay Janice if

you had to buy a new computer would you

consider buying an Apple product because

of the post purchase support or would

you rather buy a more wallet-friendly

device with equivalent specs that has

worse support and I'm buy support I'm

talking both pre and post-sales because

okay I am kind of a cheap person so I

would probably go with the price the

price point that's my final answer

okay um so the spiel that I was gonna go

into was it's actually a really great

question because a lot of people in our

community sort of marvel that cuz I mean

okay cuz counterpoint to what you just

said you did already acknowledge that

you'd probably go with main gear even

though that wasn't strictly speaking the

best price to performance now Apple does

take that difference to another level in

some cases so so you're willing to

compromise a little but with the

perception then that Apple is a tier

above in terms of the price and then a

tear or two below in terms of the

performance you kind of go oh well

that's my line is that kind of yeah kind

of taking an average of sure but a lot

of people in our community sort of

marvel exactly the same way that Anthony

here did not our Anthony the Anthony who

posed this question marvel that people

buy Apple computers at all don't they

see that it's poor i-5 instead of an i7

price how could they buy that the OS

isn't even that great but the thing to

forget that the thing that people forget

the thing that you have to remember is

that what Apple does so well and you can

you can crap on them for you know it's

all marketing all you want but at the

end of the day marketing is just another

word for communicating proactively with

your potential customers and now if you

think about it that way that is a form

of support

it is a pre-sales support now deceptive

marketing is bad but when Apple says

okay this thing is really light and has

lots of battery life if you carry it and

use it a lot between charges you should

buy it that's not necessarily deceptive

now they're not saying well okay in some

cases they do make performance claims

that I kind of go really you guys but

you know they're not saying that this

thing is gonna edit 8k video or whatever

like they're not getting specific like

that so there are many cases where Apple

does market their products in a way that

I wouldn't consider deceptive and so I

guess I'm just trying to point out that

that is something that is an actual

value to an Apple product now for my for

my own part I don't buy a lot of Apple

products because I don't need someone to

hold my hand and make a flashy

commercial about like that that sort of

shows the kinds of users and the kinds

of lifestyles that people have who

should you know want this product that

doesn't mean anything to me like I

actually do want to know the specs and

then I want to know the price and the

pros and cons and all that nitty-gritty

stuff but that's basically your answer

is in just the same way that Janus was

like yeah I'd probably go main here

knowing that there's that there's this I

mean would you say there's a certain

degree of trust yeah trusting that

you're gonna get good information on the

front end and that you're gonna get good

help on the back end yeah I'm willing to

compromise some raw performance in order

to sort of have that that certain degree

of trust and even though Apple has made

a ton of mistakes over the years the

reality of it is that many of their

customers don't keep the products long

enough to experience these kinds of

longer-term failures or they just simply

aren't affected by them in the way that

power users who make a lot of noise

online are so Apple still manages to

hold on to this high degree of trust

with its users and it's something that I

think a lot of people find baffling but

here we are so I just I thought that was

a really interesting question let me

have a look here

okay okay actually there's yeah there's

not that many uh there's not that many

questions here so that's pretty cool I

can actually have a look and see if

anyone left a super chat as well uh okay

there's a bunch of stuff here are you an

Android or iOS user and why I think I

know the answer to this but go ahead -

knows because I am an Android user only

because the phone came from LNG well not

only because but that is why I am right

now we'll go with that

I don't think were you wanting iPhone

before no I've never owned a an iPod

Touch many moons ago

that's my only awful product so so so

full context here Janis only has a

modern smartphone because back when she

was still doing babysitting for us her

Christmas bonus was a new phone because

I couldn't watch her use the things she

had I was just like this is terrible

this is like small though I'll give it

that

okay all right that's wonderful solid

solid benefit I think oh wow there's

actually a lot more um okay actually one

last question for you and then I'll

probably have Dennis come in and talk

about some of the stuff we saw at CES

this is from re SC wood agent Janice

ever consider going undercover in person

how's your in-person anxiety compared to

your phone anxiety like running around

and like secret shopping best buy memory

express what are your thoughts hmm I

would say okay I have two points one is

that sometimes in person is easier than

the phone as far as like anxiety and

that kind of stuff goes really it's a

little less unknown you can read someone

you can not kind of thing interesting

that's that okay so that's kind of

leaning towards in person but the other

part was that Ivan was actually

with me on the calls or in the same room

while I was calling and to kind of

navigate some of this stuff and provide

reactions that was very helpful there

are a few times where I just be like

what do I need to do right now what if

we just had like like actually like

agent Janice like the little squiggly

thing behind the ear and you had like

the earpiece and just put your hair down

you know but that probably make me

nervous because I'd be like they can see

what I'm doing

whereas the phone would obviously hide

more so I don't know pros and cons and

remember with the phone when because the

thing about in-person is that and this

this is I'll speak to my own experience

first and you can tell me if you feel

the same way but in person I find one of

the most difficult things about it is

that it tends to be a really high

pressure sales scenario because everyone

knows if you're in sales you've been

trained on this I guarantee it

everyone knows that once the customer

walks out the door your chances of

making the sale drop precipitously like

when they're still in the door and

you're still having a conversation you

are deep into double digits chance of

making a sale when they walk out the

door it falls too low single digits if

it's even all the way to one percent

when someone leaves you're basically

done because they're going to walk into

the door somewhere else and that person

will be a better sales rep than you

apparently and will not let them out the

door without setting you up with the

right deal so knowing that you would

have to like decline people in person

potentially I mean I guess you're buying

a system every time if I do that's fine

so anyway then okay so it's like a lot

less pressure however if I was shopping

personally for my own computer or

whatever device that I don't know

anything about then yes there'd be a lot

more pressure and I don't know yeah in

some ways the phone you can hide behind

it and in other ways it it's still kind

of a anxiety-producing type of thing

yeah I get more anxiety in person and

over the

for sure but I mean it's all down to

down to the individual which is why you

know we actually had a lot of people

comment on the videos I saw a handful of

these where people were like why are you

calling them anyway who does that and

but that's the thing it's like that's

why company not everyone's the same as

you sorry

and that's that's why companies are

supposed to have chat email phone

possibilities because that's how you

provide a good customer experience you

have to you have to allow for someone to

prefer talking on the phone to someone

like I actually strongly prefer when I

especially when I really don't

understand something very well I

strongly prefer to talk to someone on

the phone because then I get a chance to

explain what it is that I want rather

than just hoping that the information is

there and available for me to glean from

their website or whatever the case may

be also when you talk on the phone or

when you talk in person there is the

potential to negotiate a zone okay I

think that's pretty much it there's one

last question here that they just they

just added Casey asks would you ever be

on camera again I am right now okay I

guess what I guess what okay I'm gonna

put my own spin on the question then

would you consider doing a secret

shopper again uh yeah I just don't know

what it would be for because agent

Janice her cover's blown yeah I guess

that's uh that's kind of a fair point

actually isn't it

although I guess that kind of goes I

don't like Best Buy and places like that

Oh Matthew Swanger says Janice was

awesome on the series sent five dollars

and said this is for her not you so

there you go thanks Matthew

thanks by the way that's not the way

super chats normally work I just thought

it was really funny that it was

specifically not for me

you guys don't send super chats that are

like this is for Dennis this is for Nick

and this is for Luke we move know that

we don't audit them that way but but

they he go Matt Matt Matthew hooked you

up so get a coffee and thank you very

much I know that this is not necessarily

your comfort zone

really appreciate it honestly I felt

like what we what we did as a team and

you were an integral part of it was a

huge community service for the gaming

community not necessarily the technology

community as much because I think those

guys and gals are like comfortable just

ordering parts off Newegg and assembling

it themselves for the most part but for

the people who aren't happy doing that

yeah our audience is the techy people

but they don't want to build everyone in

their families computers so this way

they can have the confidence to

recommend and experience that those

people are gonna be happy with in the

longer term I actually have no idea how

oh no I'm not letting you go yet right I

had a whole other thing I wanted to talk

to you about so I actually have no idea

how sorry how this has affected the

sales of those companies but I do know

that policies are already changing so

for one thing

I spoke with Dell back at CES or not

back at all I was literally midnight

yeah so I actually spoke with Dell two

days ago and they said they have already

made changes to their policies based on

watching these videos these videos are

now mandatory viewing for all of their

support centers which is Wow

pretty cool you actually made a

difference so one of the biggest

problems they said was that instead of

talking to their gaming team because we

were in Canada you were forwarded to

like a generic sales team that doesn't

know anything specialized especially

about the gaming hardware and so that

doesn't excuse how bad their script was

to be very clear delay lien weird people

who are watching this show but that was

a difference that was made there how did

you feel about the responses that you

got from the companies you heard from

that was the last thing I wanted to ask

you okay funny story so I actually I got

the email from a personal email from I

bye

power apologizing for the technical

support experience that I received and

assuring me that you know things were

gonna change and thanks for the feedback

kind of thing at the time I had not

watched that video yet and so I was a

little bit confused because I thought he

was referring to the first video

experience which was not that I actually

rewashed it and thought I don't know

what he's talking about anyway all that

aside so that was a personal email i

received from high power they also

publicly acknowledge that they screwed

up they were they were like sitting

there on their f5 buttons like waiting

for that video to drop on youtube so

they could have the first comment on it

saying like okay we done goofed like

we're working on this sorry Dennis so I

thought that was a really that was a

really cool way that they owned it yeah

I don't believe we've gotten any

response from HP whatsoever so I haven't

heard anything their main gear put out a

press release I have basically stroking

their own stroking their own egos Oh

main gear you're so great I love myself

so much right now so I mean in fairness

to them they actually did to me well

they did do a pretty good job they

declared victory in their press release

if I recall correctly so they said

despite the conclusion that we came to

despite the conclusion we came to where

we said well we did say it's a gaming

computer but then they were like well

they also record and Verizon was good

for CPU encoding so okay you can kind of

you can slice that pie either way I'm

just trying to think who else who else

was involved I don't know if CyberPower

responded at all about their completing

up yeah maybe I haven't received as many

responses about it as I thought so you

had your Dell who did respond well to

you and they actually yeah that's

interesting too so Dell reached out to

me partway through the series but

specifically said I'm not gonna say

anything because I don't want to affect

the rest of the outcome and it wouldn't

have anyway

but you know thank you we are watching

this

very closely HP didn't say anything and

then we had main gear and who was our

other boutique origin yet I don't think

we heard from I think we really heard

from origin about although they did want

to meet with me at CES and I really

wanted to meet with the CEO and I

unfortunately wasn't able to make it

over there so I guess we don't have

their response but that's because I

wasn't able to get there okay so yeah I

just wanted to kind of get your thoughts

on do you feel better now that iBUYPOWER

apologized or well you forgive them

forgive them took me a while but no it

wasn't as I was saying to Linus I did

this for this purpose it wasn't like I

was actually purchasing the computer and

so right some some parts I just kind of

laughed it off it I didn't feel

personally attacked or anything right

yes looking back to the video yeah

that's not a way to treat a customer so

well so it's not a way to treat anybody

sure you know person yeah that's true

okay all right so I'll stop lying to you

about actually being allowed to go now

really though thank you for coming on I

just I felt like this was such a cool

and important thing we did and I'd love

to do more of it agent Genesis cover is

kind of blown because I'm pretty sure

she is mega famous now within the system

integrator space because don't kid

yourself

main gear origin ibuypower cyber power

HP and delay Lee and where are not the

only ones who are aware of this series I

had more than one system builder kind of

go and not because they don't like try

to do a very good job but just because

the thing with a secret shopper setup is

one bad rep can make your whole company

look really bad so it's it's a it's a

high risk reward and remember we were

down in Vegas everybody's gambling but

that is a well high risk reward kind of

proposition there um do you mind

grabbing Dennis on your way on your way

over here and don't don't forget your

five bucks from Matt yeah Matthew

swagger this is look this is like

this was awesome on the series this is

for her not you - all caps you'll just

drop it anyways so there you go alright

and we don't normally do that but Janice

deserves if nothing else like a coffee

break on account of what she went

through for that thing yeah she was

awesome Ivan was awesome Pella deserves

mad props because those videos were not

easy to edit you know taking three hours

of like phone calls like he probably had

to sit on the phone longer than Janice

did that's oh that's actually an

interesting way of thinking about it all

right while I'm waiting for Dennis and

we'll talk about some CES recap stuff

and we'll go ahead and Dennis why would

you run right in front of the camera

dude

you're killing me here I was gonna do

sponsors before you got here there was

no there's no particular hurry house

Romney I can't believe I used all my

energy so yes so no more walking running

this year for me this year yes you know

it's like okay why are you even at work

today cuz I'm editing I have one more

see if you're at work you're doing work

yeah oh but like this one more C's CS

video I had to finish okay alright so I

got to do our sponsors first so you're

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when in the how did you hear about us

section next up we've got P I a private

Internet access

is kind of a weird arrangement so I

don't actually have a lot of talking

points that I have to go through for

them get PIAA it's a good VPN it's

affordable and it helps support Linus

tech tips alright just we've we're like

really late in the show to do sponsors

so I want to I want to get through these

and I want to save oh man I have a very

tricky yeah so yeah you get the ghost

pepper you ready wait wait wait wait oh

it's my crown my waters this is really

hot I try to savage turkey their goal is

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oh that provides an amazing zip at the

right amount of heat do you may deep

this man I was barky no no no most

people do not dip their jerky and hot

sauce no the jerky is an independent

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wait wait wait for wait wait to eat that

this is this is the hottest one with it

goes no that's not the hottest one I

believe the Carolina Reaper is the

hottest one I remember when I was dying

last time I can't promise

Caterpie again but wait I don't deep on

you okay I haven't actually tried this

one before oh that's actually really

nice okay I have a little bit yeah what

what I want to try it why would you do

that why would you dip jerky and hot

sauce yeah go ahead but like that's

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who does that

that's like freak show it's why you know

why did that insult go away that used to

be an insult your freak show maybe it's

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Oh

this isn't this is not as hot as the one

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really hot it takes a little while to

kick in there all right let's talk see

yes what was your highlight from the

show to be honest this year is kinda

like a blur to me I have been just

walking around we haven't like to find

stuff but I found there a lot of like

affordable displays everywhere mm-hmm I

saw a display photo book purse that was

cool yeah so like we tweeted about it

earlier this week but like the top of

the purse had a curved display so you

could like you could open it and close

it right and what was I in touch it

what we're going on the display it's

just some text and some text I think

like they'll be cool you could come

change the texture of your purse or you

can put on your phone info so do you

like foldable displays as like a fashion

accessory yeah if you could wear a

bracelet that's like like not just you

know like I'll cuz obviously the idea of

decorating yourself with like glowing

stuff is not you know I like those ones

like you know they use those paper

what's that called like pink pink

yeah that kind of material no look cool

cuz it's not like too shiny but would

you like like the next level where it's

actually brightened like high resolution

like a screen yeah yeah but I don't wear

anything don't laugh you know be cool

okay cool oh like glasses if or the size

like that you can change different

things I could have given him the maple

buffalo bacon

can I have one maple you can you

probably won't even be able to like

taste it though oh this is good

this is a to spicing about that was

really good so okay what did you think

of the foldable TV or the rolling

rollerball TV I didn't actually get to

stop there to see Bob did you watch the

video but I saw you pull some stuff I

didn't see it well dang it Dennis all

right tell you what this is pretty cool

alright I'm which video all right the

one where it rolls up so I'm just gonna

yeah I know that I have didn't bring it

up alright how does the rollable TV work

try let's play it okay so this is one of

our this is one of our videos from the

show here there's our epic chilling 4d

brand all right oh so here's how it

works so you got this like speaker base

here

okay and it's about kind of yay big bye

yay big so maybe like a foot by a foot

maybe a little more maybe like 18 inches

16 inches something along those lines so

you press one button and boom it opens

up at the back and the screen just

raises out of it how thin this this mmm

I don't know like less than a centimeter

for sure like it's quite thin this is it

like wobbly or is nope

so there's these two arms at the back

that kind of like come down like this

and like they support it at the back

okay now I had I saw one viewer mention

that there was a little bit of like kind

of rip leanness to the screen honestly

seeing it in person I think the camera

picks that up more than your eyes do to

me from anything but a very X in

anything but a very extreme situation

where I have like a hard light and I'm

looking directly at the angle of

incidence I think it's called I don't

remember anyway the angle of reflection

like if I'm looking directly out of hard

light using the the TV as a mirror it's

noticeable but in person looking at

actual content it is not know

they say it'll do it 50,000 times up and

down oh but it's only 65 inches and if

previous pricing of Signature Series

models is anything to go on

I would expect it to cost anywhere in

the neighborhood of 15 to $15,000 you

that's OLED right you betcha

there I felt this oh I think that's like

it just says this the one we saw in in

Korea right one of those yeah yeah oh

that's really cool so that was one of

the big highlights for me I just okay

this is the every year I see it's that

computer stuff yeah you know those

things that you step on it and those

thing that yeah thing just move along

like a pad thing yeah every year it's

just there and like a bunch of people

I'm not to try that okay what okay okay

why don't we talk about some of the

other seemingly off-topic stuff Joris

how many massage chairs there I know and

that's all good thing I was going to say

that there's so many so many of them who

is buying these my parent they did they

buy one 20 years okay your parents also

owned this weird leg okay yes they they

body like 25 years ago and never use it

it's just like a giant garbage they're

sitting there it's just so big and you

don't really sit on that thing but the

one I saw it a CSI cement bigger but it

looks really comfy but I kind of I want

to try it but I wouldn't buy it

remember I did try and compute X the

foot massage one mm-hmm it was so tight

it's like freaking my my legs but but I

don't know it's like everywhere what did

you think of the AI laptop demo um cuz

you edited that one right I did showed

off they've partnered with Microsoft and

they're using a zero

like like as your cloud AI

something-or-other and the idea is that

they've got a laptop that uses AI

technology to intelligently manage its

power distribution between the CPU and

the GPU in order to optimize certain

workloads and they claim that they can

get measurable performance gains out of

it but when we went to the booth their

demo was awful so their gaming demo had

to video playback

side by side with an FPS counter on it

instead of actually having the game

running and I asked why and they said oh

well it's because the RT X performance

embargo hasn't lifted yet ok fine

and then on the other side they had

Adobe Premiere cs5 yeah I don't yeah

that's like the first day I saw they

used a really OH premiere version do you

know why I think they used it why I bet

it's pirated I bet the demo team just

didn't have a CC license but why cs5 I

have a pirated copy of cs6 at the very

least I'm pretty sure it's still on the

server somewhere like to be clear we pay

for Adobe Premiere a lot of money to

Adobe but like I will confess that in

our very early days when we had no money

we had a pirated copy of cs6 I never use

it well no I don't think I don't think

you'd ever used it

we were Creative Cloud by the time you

do yeah yeah we always have the latest

version no but yeah I don't know I don't

get it yeah and they stand for the demo

we finish the rendering I think that one

without a I finished earlier like like a

fraction of a second or something like

like everything marginally and like to

be clear this was like a five or ten

minute render or something like that

wasn't it

uh I don't really remember have to see

that rice was it was a little bit I

don't know they asked me to come back

and run it again

and I was like guys I'm like I've moved

on I've moved the world has moved on but

they are so confident that their AI

technology is gonna work and I'm like

I'm like I'm kind of baffled here I

don't really understand how like the

cloud is gonna

help with power state switching on micro

processors which happens on like a

microsecond scale like I don't really

understand how it's gonna help with that

but they insist that their AI tech a eye

technology works and we're gonna do a

review of that laptop it's the arrow 15

and we're gonna see how that goes

stay tuned for the video we go through

the arrow 15 in a little bit more detail

so funny so the fact that the computer

fell apart when I picked it up that is

not staged that was it which is nice

guru yeah oh it just it was just on the

show floor just sitting there with no

screws in it whatsoever and it just I

picked it up and it just came apart and

I checked the other ones and they were

all fine they were all put together it

just happened to be that the one that I

had them unlock so I could hold it up

while I was talking about it just

completely fell apart in my hands oh

that's hilarious so yeah maybe they just

they're damn or just not not good okay I

want to go through one more thing that I

thought was really cool okay so OLED

you've seen OLED screens before oh yeah

yay or nay the darkness like the truth

dark and like it's really thin yeah okay

what if I said that you can have the

benefits of LCD so that's very high

brightness but you can get very near to

the true darkness and then OLED has with

an LCD yeah did I lunchtime

oh okay well then I guess I imagine I

haven't told you that before I'm gonna

talk to the viewers okay okay so okay

would you think that there's a way for

LCD to achieve that level of darkness

without compromising its brightness

because that's the problem for LCD all

you have to do to get brighter is crank

the back leg yeah but then your blacks

become Gray's anything it doesn't look

good now you can turn the backlight way

down but then let's do white is great

yeah there's really no way around it

unfortunately

and there's there's mitigation

strategies so you can have TVs that have

zones that can be individually

brightened or dimmed so if you have like

a highly reflective white spacecraft

flying by on this side and then you've

got you know like the the pitch

blackness of space behind it over here

though these zones can be brighter and

these zones can be darker but you get

this ugly like stare Casey looking in

some cases like halo effect around the

bright objects because those zones are

square okay and there's nothing that you

can really do to make them perfectly

aligned with the shape of the object

because they're just sort of modules of

LEDs at the back that can be

individually adjusted all right so

Hisense do you ever have you ever heard

of hi-c and the funny thing about

Hisense is for so many years every year

I've gone to CES every year they've had

the booth right across from Intel and

I've always been like who exactly are

these guys why are they right across

from into the giant booth like primo

space so we're talking center hall right

at the entrance you got Intel Hisense

walk writing like what what even are

these guys doing here

because their booth was just always

maybe I missed a couple things here and

there but I didn't think so their booth

seemed to be always kind of dead with

them like trying kind of desperation

tactics to get people to come in and

look at it like having a little like

like shouders be like oh come in and see

Hisense and then like very mediocre

displays like super mediocre like a gen

or two behind or like showing the latest

cool thing like 4k like it looked bad

you know so so high sense of all people

and I thought well maybe they're just

like huge in like Asia or something but

like none of your friends had a high

sense TV like I probably I need to know

what that was calling Chinese oh okay

well we can probably do that I'm sure I

say this from China right

I believe so they apparently have a u.s.

site

um Hisense here we go their native name

no I don't know never heard of that no

so they've been up they were founded in

1969 like they're a 50 year old company

15 billion dollars of revenue in 2013 so

they probably grown since then they're

also an OEM so they sell to other

manufacturers

oh they have several brand names

combined Keylong

Ron Shen does that sound familiar no no

okay so anyway I'm just like who are

these guys um but James said okay Linus

you got to go look at this they've got

an LCD that achieves near-perfect black

without that halo effect of a full array

local dimming backlight and so what

they've done is basically they've got a

normal backlight yeah

fullback Lane then they've taken two LCD

modules and they were very clear that it

is two modules not two panels because if

you put two panels together you end up

with all kinds of weird artifacting in

fact I remember using a display that had

two LCD panels one on top of the other

one probably around eight or nine years

ago it was from a company called Oh what

were they called ah stereo 3d monitor it

was it so anyway the idea was that it

was for man stereo display I feel like

it had like an accident or something

like that yeah it was a stereo display

and so they were polarized vertically

and horizontally and then you wore

polarized glasses so it was passive

instead of using active shutter glasses

like invidious tech and it was supposed

to be for gaming but it like barely

worked and that thing looked like

garbage when you weren't looking at 3d

content actually kind of looked like

garbage when you were looking at 3d

content anyway they said that having two

panels next to each other would

introduce all kinds of visual anomalies

and I believed them but

having two modules and sharing some of

the components that would make up a full

panel assembly between them things like

light filters or polarization filters

they could work with so what they've

done is they've taken a full backlight

we're gonna have a video on this that's

quite a bit more detailed as part of our

CES coverage that's gonna roll out over

the rest of tonight and then I believe

tomorrow and then regularly scheduled

content is coming back on and I believe

Sunday but they've got this light and

they've taken a first panel and it's

grayscale so it's black and white

well not black and white because that

wouldn't work very well but grayscale so

you actually see an image of the of the

of like there demo has like a soccer

player have you seen the demo no okay

unfortunately it's in YouTube stories

that I did the thing and there's

absolutely no way to access stories I

just like I don't get the whole like the

whole thing you know how Instagram it's

like you can't post from not your phone

or at least for a long time no couldn't

and for a long time you couldn't even

like browse it from not your phone like

it would just tell you to load it up and

mobile that was a long time ago but I

just hate I just hate like intentionally

locking things down so oh okay yeah so

that's normal multi zone and then this

is what high sense is doing oh you can

actually make out so the first clip was

the IOC the regular display regular like

multi zone backlighting okay that was

like local dimming change oh sorry so

that's that's the first that's local

dimming so you see there's not much

granularity to it and then when we move

over to the other side this is what high

sense is doing so this is an LCD panel

with a backlight behind it that is

grayscale so what happens is you've got

bright Werther's yeah are the images

bright yeah and then you've got dark

where it's dark but there's still quite

a lot of bleed from those bright areas

to the dark areas but get this in front

of that module is an additional module

that is 4k color so what happens is in

those areas in those halos around here

the first one is letting light through

you get to apply on

another darkening layer on it that

second module can go full black as well

so you have you end up with knocking

those bleeding your your your blocking

out the bleeding with an additional

layer so you end up with a multiplier

effect so the way that it stacks

together is if you could block out one

thousandth let's say that's like a

typical contrast native contrast ratio

at least a couple years ago so if you

could block one thousandth of the light

that comes through or sorry ninety nine

thousandths if it was one thousandth the

level yeah then instead of it being half

of one thousandth for having two you can

block ninety nine thousand again so you

end up with like point zero zero zero

three nits of brightness on the black

like I took my hands and I cup them on

the screen and like tried to see the

backlight through it and it was really

impressive really cool and no one else

is showing anything like this and the

whole thing is being in my opinion

grossly under reported like I haven't

seen any major publications like like

beating the drum about this because it's

really cool and so there's a cost

benefit to because instead of using

expensive OLED panels it uses two

cheaper LCD modules yeah to make a

single panel and it's very mature

technology the hard part was the

algorithmic splitting of the incoming

image into monochrome or excuse me

grayscale and full color and then

recombining it together but maintaining

the color tonality which I mean I've

only seen demo content on it so far but

it looked pretty darn good how thick is

the display ah you know what I didn't

even think to check I mean tell me this

okay you've asked me this now twice why

do you care how thick a TV is I don't

know like cuz I don't I in the living

room you don't - like a toothache TV I

don't know for me like thickness is

really important for me and one one

other reason is like to show off I cares

I cares about the thickness of the TV

okay

like you don't care about thickness I

mean it's easy for me to say cuz I have

like a w7m yeah but like before that no

my TV at home right now is like this

thick yeah it's probably cuz you didn't

steal one from the office yet not yet

but yeah I bought this like use use

second hand sake yeah I don't 55-inch

I think it's LCD as well I don't

remember it probably really old probably

yes

alright well I think that's pretty much

it for Montreux today we've actually

kind of run over time so thank you

Dennis Thank You Janice ended up lasting

a lot longer than I thought and thanks

to you guys for watching we will see you

again next week

same bat-time same bat-channel oh wait

hold on I haven't done any Super chats

Mikkel says how hey Linus

I just want to say your coffee came in

yesterday I might do a video of me

drinking it and to let you know how it

tastes I have to find a small grinder

somewhere other than that I managed to

get two gtx 1080 eyes for 550 bucks

how's that for a price that's actually

really good

that's awesome elliot any micro LED TVs

demoed at CES actually there were micro

LED demos but I didn't end up getting a

close look at any of them so I'll have

to get back to you on that one

Harris says Linus you don't understand

machine learning a zero slash AWS uses

tons of data to make predictions the

vendor probably didn't have large data

set to Train right but how do you make a

prediction about like the GPU rendering

frames in pub G I just yeah I'm ready to

be proven wrong but they're saying that

it's to its power allocation but the

issue that I have with this is that a

well-designed laptop already like today

doesn't power throttle when gaming so if

we're not throttling if everything's

going full full couch as Jake would say

then why do we need

ái power distribution and reallocation

so I mean hey I'm ready to be wrong here

but their demo didn't work either

so I also have the only evidence that I

have yet to observe with my own eyes

backing me up on this but we shall see

Kyle says did you get the gift my fiance

sent you you bought your sandals needed

extra style you got a new one doing

Christmas new socks you are you can get

a new you said no I'm assuming it's the

like the unicorn socks that arrived

today I was kind of wondering what was

up with that

Robert Ron says there's no wrong way to

eat hot sauce no yes there is the way

don't know no you put you put hustla and

the thing alder mir says just received

my first addition to LTT cable ties on

the East Coast whoo happy to hear that

oh yeah I guess I should probably uh

should probably like pimp the store oh I

also count to see the unboxer can I see

that oh yeah and oh yeah Luke is hiring

so I have a couple of details about that

as well so guys check out the store it's

actually doing really well I'm kind of

impressed

so there's cable ties there's a couple

shirt designs we're gonna have new shirt

designs hopefully fairly soon and then

the stuff that like the reason we have a

full time person because I'm sure anyone

looking at sort of like nine months of

work and going okay so you've got what

like two new shirt designs and like a

velcro tie would probably go that person

really doesn't do a lot do they but no

we're actually hard at work on much more

custom stuff because honestly for my own

part I'm really not as into the stuff

that like anyone can do like shirts are

great and people love wearing shirts and

like you know repping us and helping

support us and all that stuff but I want

to also do highly customized stuff like

what we did with the land hoodie but

like more modern design obviously like

we're not just gonna reprint when hoodie

and like stuff that's really good like

this this bus is really the nice

material yeah you're we're not cheaping

out on any more is

I got I got two and really nice yeah

yeah

so I was I mean I guess I don't really

talked about this on LAN show I'm gonna

do Luke's thing first and then I can

kind of talk about why we revamped the

why we revamped the the merge store so

Luke is hiring I'm gonna link this in

the chat here over on YouTube because

that's where the vast majority of you

are watching there we go oh we had a big

drop-off UPS right bang keyboard we had

a big drop-off when I said this show was

over and then now it's like picking up

again because people realize that I'm

not actually done so we're hiring we're

searching for a developer that has a

strong aptitudes that has strong

aptitudes in linux our hell experience

with orchestration tools like ansible

chef puppet team for excuse me terraform

sorry this text is really small

terraform hubert at ease and has an

understanding of virtualization and

networking I put a link in the video

description actually there's a link in

the description as well on all platforms

as far as I know there's a blurb there

I'll be posting the in for position and

with more okay we're also reposting our

infrastructure position with more

clarification of what we're looking for

and also just a reminder about the

migration if you are still paying for

flow plane through the LTTE forum that

is not going to be a thing anymore

check out the sticky on the forum for

details on how to move over to flow

plane calm we know flow plane comm

doesn't really have a homepage chill

we're working on it but the the payment

system works ok so now we can go through

the merch store so basically the idea

was that we were selling shirts that

were like printed to order so they were

like direct-to-garment printing and i

just really wasn't happy people would

walk up to me at a show and I would like

part of me was like I know that they

bought this to like support us at least

partially but like I look at the quality

of the printing on it and I'd be really

unhappy because I want everyone who buys

stuff from us to feel like they got her

they had a really great experience and I

want like anything with our brand on it

to be really nice and what kept

happening was we would get with

merge companies and initially the

quality would be great and then it

wouldn't be until some of our samples

are all great and then it wouldn't be

until I run into someone at a trade show

and you'd be like okay it might be a

ripoff one there actually can buy ripoff

filters yeah somewhere stupid anyway it

might be a ripoff but I know there were

at least a couple of them that were real

and we're just a representative of the

degrading quality of both we've seen

shirts swapped on us

after the fact we've seen printing

processes swapped on us after the fact I

just wasn't happy with it

so we've taken complete control back

in-house of all of our March and so

we're only using American Apparel shirts

we're only using a nice high quality

printing process so you can see like

this shirt is really vibrant that's

that's all we'll accept now this is

probably not gonna be quite so vibrant

because this sample has a white inside

which we realized is probably not a

great idea for underwear so we're gonna

do a black inside and then we're gonna

do a screen printed thing on it but

we're working on water bottles we're

working on some really cool custom

hoodies we did we pulled a couple of the

designs in the past and people seemed

pretty amped on them and the boxers so

these so right so not cheeping out on

materials these use this like for sport

like exercising no they just kind of

feel like it because this material is

like super like it's kind of stretchy

and it's super soft I forget what it's

called Lloyd would be able to tell me

but like what do you think it's really

nice like I liked it I think this is

like for if you go exercising will be no

those eyelet they not just like cotton

cotton ones this is more stretchy and

more air can go through this yeah I

forget I think I forget what the

materials cost no tag it's a sample yeah

this is just like a pre-production

sample of it the stitching looks nice

like you know I think this is the third

company that we've had samples arrived

from but yeah we've got a lot more work

to do

Oh madad o that's what the material is

called Oh who's watching Nick

yeah huh so yeah we were did we just

want to we want to like take it up to a

completely new level and the stuffs not

gonna be super cheap and we are still

it's gonna take a long time for us to

figure out International shipping

because we're sort of new at this being

an e Taylor thing but stay tuned guys

because we've been hard at work on a lot

of iterations of things in order to

finally reach final product stage and we

want everything that we sell through the

store from now on to be really really

good so that's at you guys

we will see you again for real this time

next week same bat-time same bat-channel

they're still watching you what